Warranty Manager

Program Overview

What is Warranty Manager?

Warranty Manager Service offers you valuable features, including warranty registration, and Extended Warranty Protection

Warranty Manager's registration service helps you take full advantage of your warranties, because we keep your warranty information and sales receipts on file - so learning about your warranty coverage or arranging for a repair becomes much easier. By registering your products with us we can help expedite the process in the event a claim needs to be filed later.

Warranty Manager Service offers Extended Warranty Protection coverage that extends the free repair period under the original manufacturer's written U.S. repair warranty when an item is purchased with your eligible Card.

Please note that all Terms and Conditions must be met in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Warranty Manager benefit.

What does the program cover?

The program mirrors the U.S. written repair warranty up to a specified term length, set by your issuing bank on eligible product warranties of three years or less, provided all of the Terms and Conditions have been met.

Why do I have to provide my account number?

Collecting your account number allows us to determine benefit eligibility.

Why do you not have access to my account information?

We safeguard your privacy and keep your personal purchase records confidential.

Is there any advantage to registering my product?

Yes, Warranty Manager Registration service helps you take full advantage of your warranties, because you can get key information about your coverage. And if you send us your sales receipts and warranty information, we'll keep everything on file - so arranging for a repair becomes much easier. It also helps expedite the process in the event a claim needs to be filed later.

Do you give my personal information to other companies?

No, personal information is kept confidential and only used for benefit administration purposes.

What do I do if I cannot find my itemized sales receipt?

Contact the original merchant/store where you purchased the item to request a duplicate receipt.

How do I file a claim?

  1. Sign in and navigate to the home screen.
  2. Select “File a claim” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
  4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
  5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
  6. If your credit card is eligible for certain benefits then you will be taken to the details page.
  7. Enter your product details, select "Product failed within manufacturer terms" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
  8. On this screen, select the preferred method of reimbursement, either an electronic transfer to your debit card or a check. Click Next button to navigate on the Document upload screen. Please Note: Reimbursement is subject to claim approval during adjudication.
  9. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
  10. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
  11. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
  12. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

How do I register a product?

  1. Sign in and navigate to the home screen.
  2. Select “Register a product” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
  4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
  5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
  6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
  7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
  8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
  9. Review your information product information, document uploaded on this screen.

Process/Timing/Expectations

I've just entered my information. When can I expect an update?

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

How long do I have to file a claim?

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank for the specific requirements associated with this benefit.

I was assigned a claim number. Does this mean my claim will be approved?

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

If you need more information, how will you contact me?

You will be contacted by your email and when necessary, by telephone.

How long does it take to process a claim?

Under normal circumstances claims are generally finalized within five (5) business days once we receive all required documentation.

If my claim is denied, how can I have my claim re-evaluated?

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

If I cannot wait to have my item repaired by you, will I be reimbursed for my repair expenses? If so, how quickly will I be reimbursed? Who will reimburse me?

You may choose to repair your item on your own, but your claim must meet program requirements for reimbursement. Upon approval, you will receive reimbursement from the Claims Administrator generally within five (5) to seven (7) business days.

Documentation

What documents will you require to evaluate my claim?

Warranty Manager claims initially require the following documentation to process the claim:

  • Copy of the itemized sales receipt or Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number (if not included on the sales receipt
  • A description and serial number of the item, and any other documentation deemed necessary to substantiate your claim. This includes bills and, if necessary, a copy of the maintenance record and receipts.
  • The original repair order, including cause of failure.

Please gather this documentation and submit it online. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

Why do I have to get a repair estimate on an item?

Getting a repair estimate allows the Claims Administrator to determine the appropriate course of action in the processing of your claim.

How can I get a repair estimate?

You can contact a local authorized service center of your choice or the Manufacturer of the product.

How should I deliver my documents?

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the “Upload documents” link from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

I do not have the documentation needed, what should I do?

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

  • If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can produce a duplicate itemized receipt.
  • If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.
  • If you cannot locate the warranty you received with your item, warranty terms for particular products are often listed on the Manufacturer's Web site.

Program Web Site

Why does the site time out after 15 minutes?

The time out requirement further insures your privacy and keeps your personal records confidential.

Will all claims I file be listed on this site, or only claims I file via the Web site?

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Claim Payment Options

What are my options for receiving the payment for my claim?

Your benefit offers convenient payment via your choice of a payment directly to your eligible debit card or a check mailed to your preferred address.

Do I have to pick a payment option at the start of my claim?

Yes, to ensure that we are able to process your payment as quickly as possible, we ask that your payment preference be included when you file your claim.

Can I change my payment information?

Yes, your preferred payment information can be changed at any time until the claim payment is approved.

Can I get a payment to my credit card instead of a debit card?

At this time we only offer direct payments to eligible debit cards.

I asked for a payment to my debit card but received a message it wasn’t eligible. What’s wrong?

At this time not all debit card networks are eligible for payment through our benefits. If you receive a message that your card is not approved for payment, you can attempt to use a different debit card or choose to receive your payment via check.

How will my payment appear on my bank statement?

Your payment will appear as a deposit from Card Benefit Services. Please note that your bank may abbreviate this label.

Purchase Security

Program Overview

What is Purchase Security?

Purchase Security will repair, replace, or reimburse you up to the program maximum limits per claim for eligible items of personal property purchased with your eligible card.

Please note that all Terms and Conditions must be met in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Purchase Security benefit

Why do I have to provide my account number?

Collecting your account number allows us to determine benefit eligibility.

Why do you not have access to my account information?

We safeguard your privacy and keep your personal purchase records confidential.

Do you give my personal information to other companies?

No, personal information is kept confidential and only used for benefit administration purposes.

What do I do if I cannot find my itemized sales receipt?

We suggest you contact the original merchant/store where you purchased the item to request a duplicate receipt.

How do I file a claim?

  1. Sign in and navigate to the home screen.
  2. Select “File a claim” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
  4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
  5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
  6. If your credit card is eligible for certain benefits then you will be taken to the details page.
  7. Enter your product details, select "Product Stolen / Damaged" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
  8. On this screen, select the preferred method of reimbursement, either an electronic transfer to your debit card or a check. Click Next button to navigate on the Document upload screen. Please Note: Reimbursement is subject to claim approval during adjudication.
  9. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
  10. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
  11. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
  12. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

How do I register a product?

  1. Sign in and navigate to the home screen.
  2. Select “Register a product” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
  4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
  5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
  6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
  7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
  8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
  9. Review your information product information, document uploaded on this screen.

Process/Timing/Expectations

I've just entered my information. When can I expect an update?

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

How long do I have to file a claim?

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank for specific claim filing requirements associated with your Purchase Security benefit.

I was assigned a claim number. Does this mean my claim will be approved?

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

If you need more information, how will you contact me?

You will be contacted by your email and when necessary, by telephone.

How long does it take to process a claim?

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

If my claim is denied, how can I have my claim re-evaluated?

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

If I cannot wait to have my item repaired, will I be reimbursed for my repair expenses? If so, how quickly will I be reimbursed? Who will reimburse me?

You may choose to repair or replace your item on your own, but your claim must meet program requirements for reimbursement. Reimbursement will not exceed the lesser of the original claimed product's purchase price, the repair cost, or the replacement amount. Upon approval, you will receive reimbursement from the Claims Administrator generally within five (5) to seven (7) business days.

Documentation

What documents will you require to evaluate my claim?

Purchase Security claims initially require the following documentation to process the claim:

  • Copy of the itemized sales receipt or Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number (if not included on the sales receipt)
  • Claims involving items over $150.00 due to theft and/or vandalism will require a police report to be filed within 48 hours from the time of the incident
  • Claims involving items over $150.00 due to fire, will require a fire report to be filed within 48 hours from the time of the incident
  • Copy of your insurance declaration page when applicable
  • Documentation (if available) of any other settlement of the loss

Please gather this documentation and submit it online. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

Why do I have to obtain a repair estimate on an item?

Repair estimates allow the Claims Administrator to determine the appropriate course of action in the processing of your claim.

How can I obtain a repair estimate?

Contact the local authorized service center of your choice. For assistance in locating an authorized service center near you, contact the product manufacturer.

How should I deliver my documents?

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

I do not have the documentation needed, what should I do?

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

  • If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can reproduce a duplicate itemized receipt
  • If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.

Program Web Site

Why does the site time out after 15 minutes?

The time out requirement further insures your privacy and keeps your personal records confidential.

Will all claims I file be listed on this site, or only claims I file via the Web site?

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Claim Payment Options

What are my options for receiving the payment for my claim?

Your benefit offers convenient payment via your choice of a payment directly to your eligible debit card or a check mailed to your preferred address.

Do I have to pick a payment option at the start of my claim?

Yes, to ensure that we are able to process your payment as quickly as possible, we ask that your payment preference be included when you file your claim.

Can I change my payment information?

Yes, your preferred payment information can be changed at any time until the claim payment is approved.

Can I get a payment to my credit card instead of a debit card?

At this time we only offer direct payments to eligible debit cards.

I asked for a payment to my debit card but received a message it wasn’t eligible. What’s wrong?

At this time not all debit card networks are eligible for payment through our benefits. If you receive a message that your card is not approved for payment, you can attempt to use a different debit card or choose to receive your payment via check.

How will my payment appear on my bank statement?

Your payment will appear as a deposit from Card Benefit Services. Please note that your bank may abbreviate this label.

Extended Protection

Program Overview

What is Extended Protection?

Extended Protection extends the time period of the original manufacturer's written U.S. repair warranty when an item is purchased on your eligible card.

Please note that all Terms and Conditions must be met in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Extended Protection benefit.

Why do I have to provide my account number?

Collecting your account number allows us to determine benefit eligibility.

Why do you not have access to my account information?

We safeguard your privacy and keep your personal purchase records confidential.

Do you give my personal information to other companies?

No, personal information is kept confidential and only used for benefit administration purposes.

What do I do if I cannot find my itemized sales receipt?

We suggest you contact the original merchant/store where you purchased the item to see if a duplicate can be reproduced.

How do I file a claim?

  1. Sign in and navigate to the home screen.
  2. Select “File a claim” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
  4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
  5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
  6. If your credit card is eligible for certain benefits then you will be taken to the details page.
  7. Enter your product details, select "Product failed within manufacturer terms" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
  8. On this screen, select the preferred method of reimbursement, either an electronic transfer to your debit card or a check. Click Next button to navigate on the Document upload screen. Please Note: Reimbursement is subject to claim approval during adjudication.
  9. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
  10. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
  11. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
  12. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

How do I register a product?

  1. Sign in and navigate to the home screen.
  2. Select “Register a product” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
  4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
  5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
  6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
  7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
  8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
  9. Review your information product information, document uploaded on this screen.

Process/Timing/Expectations

I've just entered my information. When can I expect an update?

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

How long do I have to file a claim?

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank.

I was assigned a claim number. Does this mean my claim will be approved?

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

If you need more information, how will you contact me?

You will be contacted by your email and when necessary, by telephone.

How long does it take to process a claim?

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

If my claim is denied, how can I have my claim re-evaluated?

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

If I cannot wait to have my item repaired, will I be reimbursed for my repair expenses? If so, how quickly will I be reimbursed? Who will reimburse me?

You may choose to repair your item on your own, but your claim must meet program requirements for reimbursement. Upon approval, you will receive reimbursement from the Claims Administrator generally within five (5) to seven (7) business days.

Documentation

What documents are required to evaluate my claim?

Extended Protection claims initially require the following documentation to process the claim:

  • Copy of the itemized sales receipt or mail order packing slip.
  • Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number (if not included on the sales receipt or mail order packing slip)
  • A description and serial number of the item, and any other documentation deemed necessary to substantiate your claim. This includes bills and, if necessary, a copy of the maintenance record and receipts.
  • The original repair order

Please gather this documentation and submit it online.. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

Why do I have to obtain a repair estimate?

Repair estimates allow the Claims Administrator to determine the appropriate course of action in the processing of your claim.

How can I obtain a repair estimate?

You can either contact a local authorized service center of your choice or you can call our contact center at 1-800-882-8057 to obtain a referral.

How should I deliver my documents?

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

I do not have the documentation needed, what should I do?

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

  • If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can produce a duplicate itemized receipt.
  • If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.
  • If you cannot locate the warranty you received with your item, warranty terms for particular products are often listed on the Manufacturer's website.

Program Web Site

Why does the site time out after 15 minutes?

The time out requirement further insures your privacy and keeps your personal records confidential.

Will all claims I file be listed on this site, or only claims I file via the Web site?

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Claim Payment Options

What are my options for receiving the payment for my claim?

Your benefit offers convenient payment via your choice of a payment directly to your eligible debit card or a check mailed to your preferred address.

Do I have to pick a payment option at the start of my claim?

Yes, to ensure that we are able to process your payment as quickly as possible, we ask that your payment preference be included when you file your claim.

Can I change my payment information?

Yes, your preferred payment information can be changed at any time until the claim payment is approved.

Can I get a payment to my credit card instead of a debit card?

At this time we only offer direct payments to eligible debit cards.

I asked for a payment to my debit card but received a message it wasn’t eligible. What’s wrong?

At this time not all debit card networks are eligible for payment through our benefits. If you receive a message that your card is not approved for payment, you can attempt to use a different debit card or choose to receive your payment via check.

How will my payment appear on my bank statement?

Your payment will appear as a deposit from Card Benefit Services. Please note that your bank may abbreviate this label.

Price Protection

Program Overview

What is Price Protection?

Price Protection assists you in achieving the best possible price on eligible items of personal property purchased entirely with your eligible card. If you buy an eligible item with your card in the United States and see a printed advertisement of it for less at any store, simply file a claim and we will refund the difference up to the maximum limit. Coverage applies to printed advertisements that include a description of the item identical to the one purchased, the sale price, the store or dealer's name, and the date(s) the sale is in effect.

Please note that all Terms and Conditions must be met in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Price Protection benefit.

Why do I have to provide my account number?

Collecting your account number allows us to determine benefit eligibility.

Why do you not have access to my account information?

We safeguard your privacy and keep your personal purchase records confidential.

Do you give my personal information to other companies?

No, personal information is kept confidential and only used for benefit administration purposes.

What is the breakdown of coverage on items?

Coverage applies to printed advertisements that include a description of the item identical to the one purchased, the sale price, the store or dealer's name, and the date(s) the sale is in effect. The sale date must be within the program limits. Please refer to your Guide to Benefits for limitations.

What do I do if I cannot find my itemized sales receipt?

We suggest you contact the original merchant/store where you purchased the item to see if a duplicate can be reproduced.

How do I file a claim?

  1. Sign in and navigate to the home screen.
  2. Select “File a claim” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
  4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
  5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
  6. If your credit card is eligible for certain benefits then you will be taken to the details page.
  7. Enter your product details, select "Found a better price" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
  8. On this screen, select the preferred method of reimbursement, either an electronic transfer to your debit card or a check. Click Next button to navigate on the Document upload screen. Please Note: Reimbursement is subject to claim approval during adjudication.
  9. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
  10. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
  11. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
  12. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

How do I register a product?

  1. Sign in and navigate to the home screen.
  2. Select “Register a product” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
  4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
  5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
  6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
  7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
  8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
  9. Review your information product information, document uploaded on this screen.

Process/Timing/Expectations

I've just entered my information. When can I expect an update?

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

How long do I have to file a claim?

Please note that there are specific time requirements to report a claim and to submit your required documents in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your issuing bank.

I was assigned a claim number. Does this mean my claim will be approved?

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence to us.

If you need more information, how will you contact me?

You will be contacted by your email and when necessary, by telephone.

How long does it take to process a claim?

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

If my claim is denied, how can I have my claim re-evaluated?

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

Documentation

What documents will you require to evaluate my claim?

Price Protection claims initially require the following documentation to process the claim:

  • Copy of the itemized sales receipt or mail order packing slip
  • Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number (if not included on the sales receipt or mail order packing slip)
  • Original printed advertisement showing the item, sale date and/or date of the advertisement, lower advertised price and advertising store name. Please gather this documentation and submit it online. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

How should I deliver my documents?

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

I do not have the documentation needed what should I do?

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

  • If you are missing the itemized receipt, contact the merchant/store where the item was originally purchased may be able to ask if a duplicate itemized receipt can be provided.
  • If you are missing your monthly statement, your issuing bank can supply you with a historical copy.

Program Web Site

Why does the site time out after 15 minutes?

The time out requirement further insures your privacy and keeps your personal records confidential.

Will all claims I file be listed on this site, or only claims I file via the Web site?

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Claim Payment Options

What are my options for receiving the payment for my claim?

Your benefit offers convenient payment via your choice of a payment directly to your eligible debit card or a check mailed to your preferred address.

Do I have to pick a payment option at the start of my claim?

Yes, to ensure that we are able to process your payment as quickly as possible, we ask that your payment preference be included when you file your claim.

Can I change my payment information?

Yes, your preferred payment information can be changed at any time until the claim payment is approved.

Can I get a payment to my credit card instead of a debit card?

At this time we only offer direct payments to eligible debit cards.

I asked for a payment to my debit card but received a message it wasn’t eligible. What’s wrong?

At this time not all debit card networks are eligible for payment through our benefits. If you receive a message that your card is not approved for payment, you can attempt to use a different debit card or choose to receive your payment via check.

How will my payment appear on my bank statement?

Your payment will appear as a deposit from Card Benefit Services. Please note that your bank may abbreviate this label.

Return Protection

Program Overview

What is Return Protection?

Return Protection will reimburse you for the cost of an eligible item of personal property purchased entirely with your eligible card if you are dissatisfied with the item and the retailer will not accept the return. Please note that all Terms and Conditions must be met in order for your claim to be eligible.

Please refer to your Guide to Benefits provided to you by your Issuing Bank for all limits, exclusions and specific claim-filing requirements associated with your Return Protection benefit.

Why do I have to provide my account number?

Collecting your account number allows us to determine benefit eligibility.

Why do you not have access to my account information?

For security purposes personal purchase records are kept confidential.

Do you give my personal information to other companies?

No, personal information is kept confidential and only used for benefit administration purposes.

What do I do if I cannot find my itemized sales receipt?

We suggest you contact the original merchant/store where you purchased the item to see if a duplicate can be reproduced.

How do I file a claim?

  1. Sign in and navigate to the home screen.
  2. Select “File a claim” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
  4. If you have no products registered then choose "No" radio button. Choose the option "I am filing a claim while registering a product."
  5. You will be asked for Product purchase date. Select the date of your product purchase and click "Next" button.
  6. If your credit card is eligible for certain benefits then you will be taken to the details page.
  7. Enter your product details, select "I'm dissatisfied with the product" radio button from What Happened? Section if you want to file a claim under warranty manager program. Enter the required details in the “Claim Incident Details” section, confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
  8. On this screen, select the preferred method of reimbursement, either an electronic transfer to your debit card or a check. Click Next button to navigate on the Document upload screen. Please Note: Reimbursement is subject to claim approval during adjudication.
  9. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf & jpg file format are supported.
  10. On Personal Info page, check the correspondence details email, Name and Address, phone number and click "Next" button to navigate on Claim confirmation page.
  11. Review your information, claim number, product information, document uploaded on the claim confirmation screen.
  12. If you have already registered the product then enter your credit card to see the list of registered product. Select your product and follow the above steps to file your claim on your already registered product.

How do I register a product?

  1. Sign in and navigate to the home screen.
  2. Select “Register a product” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone” or choose “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” for product not related to cell phone.
  4. Select “Failure, theft, damage, or dissatisfaction of product (not related to cell phone)” with Date.
  5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
  6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
  7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
  8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
  9. Review your information product information, document uploaded on this screen.

Process/Timing/Expectations

I've just entered my information. When can I expect an update?

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

How long do I have to file a claim?

Please note that there are specific time requirements to report a claim and to submit your required documents in order for your claim to be eligible. Please refer to your Guide to Benefits provided to you by your issuing bank.

I was assigned a claim number. Does this mean my claim will be approved?

No, the assigned number is to help us reference your claim allowing us to better serve you. Please refer to it in all correspondence.

If you need more information, how will you contact me?

You will be contacted by your email and when necessary, by telephone.

How long does it take to process a claim?

Under normal circumstances claims are generally finalized within five (5) business days upon submission of all required documentation.

If my claim is denied, how can I have my claim re-evaluated?

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

Documentation

What documents will you require to evaluate my claim?

Return Protection claims initially require the following documentation to process the claim:

  • Copy of the itemized sales receipt Copy of the credit or check card slip or monthly statement reflecting the purchase of the item showing the last four digits our your account number (if not included on the sales receipt)
  • If filing a claim within 30 days of purchase, you will be asked to submit proof of the store's return policy. Please gather this documentation and submit it online.. If additional information is required to evaluate your claim, the Claims Administrator will request that information via your preferred method of correspondence.

How should I deliver my documents?

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

I do not have the documentation needed can you help me?

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

  • If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can produce a duplicate itemized receipt.
  • If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.

Program Web Site

Why does the site time out after 15 minutes?

The time out requirement further insures your privacy and keeps your personal records confidential.

Will all claims I file be listed on this site, or only claims I file via the Web site?

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Claim Payment Options

What are my options for receiving the payment for my claim?

Your benefit offers convenient payment via your choice of a payment directly to your eligible debit card or a check mailed to your preferred address.

Do I have to pick a payment option at the start of my claim?

Yes, to ensure that we are able to process your payment as quickly as possible, we ask that your payment preference be included when you file your claim.

Can I change my payment information?

Yes, your preferred payment information can be changed at any time until the claim payment is approved.

Can I get a payment to my credit card instead of a debit card?

At this time we only offer direct payments to eligible debit cards.

I asked for a payment to my debit card but received a message it wasn’t eligible. What’s wrong?

At this time not all debit card networks are eligible for payment through our benefits. If you receive a message that your card is not approved for payment, you can attempt to use a different debit card or choose to receive your payment via check.

How will my payment appear on my bank statement?

Your payment will appear as a deposit from Card Benefit Services. Please note that your bank may abbreviate this label.

Cellular Telephone Protection

Program Overview

What is Cellular Telephone Protection and what does it cover?

The Cellular Telephone Protection benefit provides coverage for damage to or theft of Eligible Cellular Wireless Telephones. Benefits may vary; so please contact your issuing bank and request your Guide to Benefits for specific terms, limitations and exclusions as well as what is defined as an “Eligible Cellular Wireless Telephone”. Coverage is supplemental to and excess of, valid and collectible insurance or indemnity (including, but not limited to, Cellular Wireless Telephone insurance programs, homeowner’s, renters, automobile, or employer’s insurance policies). After all other insurance or indemnity has been exhausted, Cellular Telephone Protection will reimburse the credit or check cardholder (the “Cardholder”, also referred to as “You” or “Your”) , up to the specified amount by your issuing bank, per claim. Cellular Telephone Protection may be subject to an issuer specified co-payment per claim and a maximum number of claims per twelve (12) month period.

What does the program cover?

To be eligible for Cellular Telephone Protection, You must be a valid Cardholder of an eligible U.S.-issued credit or check card and charge your monthly Cellular Wireless Telephone bills to your covered card. Following the program effective date, Your Cellular Telephone Protection begins the first day of the calendar month following the payment of the Cellular Wireless Telephone bill using an eligible card.* If a Cardholder fails to make a Cellular Wireless Telephone bill payment in a particular month, the Cellular Telephone Protection is suspended until the first day of the calendar month following the date of any future Cellular Wireless Telephone bill payment with an eligible card while the Cellular Telephone Protection Benefit continues to be offered.* Cellular Telephone Protection will reimburse the credit or check card cardholder (the “Cardholder”, also referred to as “You” or “Your”) for damage to or theft of Eligible Cellular Wireless Telephones. Please refer to the Guide to Benefits provided to you by your Issuing Bank, which provides specific information including what is defined as “Eligible Cellular Wireless Telephones”.

*Note, some benefits may have different effective date guidelines, please check with your issuing bank.

Why do I have to provide my account number?

Collecting your account number allows us to determine benefit eligibility.

Why do you not have access to my account information?

We safeguard your privacy and keep your personal purchase records confidential.

Do you give my personal information to other companies?

No, personal information is kept confidential and only used for benefit administration purposes.

How do I file a claim?

  1. Sign in and navigate to the home screen.
  2. Select “File a claim” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you have already registered product on the card you entered, select it from list of registered product drop down and Click "Next" button.
  4. If you have no products registered then enter your credit card and click “Continue" button. Choose “No.” And Select “I’m having issues with my cell phone” radio button.
  5. Select Cell phone purchase date and Bill pay date (prior to incident), click Next.
  6. If you have eligible cell phone benefits on your card then you would be navigated to Details page.
  7. Enter the product information and the required details in the “Claim Incident Details” section; confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
  8. On this screen, select the preferred method of reimbursement, either an electronic transfer to your debit card or a check. Click Next button to navigate on the Document upload screen. Please Note: Reimbursement is subject to claim approval during adjudication.
  9. On the Document Upload Screen, upload the documents which are required for the claim and click on Next button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
  10. On Personal Info page, check the correspondence details email, Name and Address, phone number and click on Submit button to navigate on Confirmation screen. Review your information claim number, product information, document uploaded on the claim confirmation screen.
  11. If you have already registered the product then enter your valid credit card and click "Continue" button. Select first radio button registered product on Eligibility screen to see the list of registered product. Select the Product, enter the bill date and follow the above steps to file your claim on your already registered product.

How do I register a product?

  1. Sign in and navigate to the home screen.
  2. Select “Register a product” option from the main menu.
  3. To get started, please enter your credit card number and click “Continue" button. If you want to register a product under cell phone then select first option “I am having issues with my cell phone”.
  4. Select “I am having issues with my cell phone” with Cell phone purchase date and Bill pay date (prior to incident) Dates.
  5. If you have eligible benefits on your card then you would be navigated to the “Details” page.
  6. Enter your product details and then click “Next” button to navigate on the Document Upload Screen.
  7. On the Document Upload Screen, upload the documents which are required for the claim and click "Next" button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
  8. On Personal Info page, check the correspondence details, email, Name and Address, phone number and click "Next" button to navigate on confirmation page.
  9. Review your information product information, document uploaded on this screen

Process/Timing/Expectations

I've just entered my information. When can I expect an update?

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

How long do I have to file a claim?

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank for the specific requirements associated with this benefit.

I was assigned a claim number. Does this mean my claim will be approved?

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

If you need more information, how will you contact me?

You will be contacted by email and, when necessary, by telephone.

How long does it take to process a claim?

Under normal circumstances claims are generally finalized within five (5) business days once we receive all required documentation.

If my claim is denied, how can I have my claim re-evaluated?

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

If I cannot wait to have my item repaired by you, will I be reimbursed for my repair expenses? If so, how quickly will I be reimbursed? Who will reimburse me?

You may choose to repair your item on your own, but your claim must meet program requirements for reimbursement. Upon approval, you will receive reimbursement from the Claims Administrator generally within five (5) to seven (7) business days.

Documentation

What documents will you require to evaluate my claim?

Cellular Telephone Protection claims initially require the following documentation to process the claim:

  • Your completed and signed claim form.
  • Copies of Your card statement reflecting the entire monthly Cellular Wireless Telephone payments for the month preceding the date of damage or theft.
  • A copy of your wireless service provider billing statement that corresponds with the above card statement.
  • A copy of the original Cellular Wireless Telephone purchase receipt or other sufficient proof, as determined in the Benefit Administrator’s sole discretion, of the Cellular Wireless Telephone model currently linked to Your Cellular Wireless Telephone account.
  • If the claim is due to theft or criminal action, a copy of the police report filed within 48 hours of the occurrence may be required.
  • If the claim is due to damage, a copy of an insurance claim or other report as the Benefit Administrator in its sole discretion deems necessary to determine eligibility for Coverage In addition the Benefit Administrator may in its sole discretion require (a) an itemized estimate of repair from an authorized Cellular Telephone repair facility or (b) the Cardholder to submit the Cellular Wireless Telephone to the Benefit Administrator to evaluate the damage or (c) an itemized store receipt for the replacement Cellular Wireless Telephone showing the purchase was made at a cellular service provider’s retail or Internet store (for example Verizon Wireless, Cingular, Sprint Wireless, etc.)
  • If the claim amount is less than your personal homeowner’s, renters, or automobile insurance deductible, a copy of your insurance policy personal declaration page is sufficient for your claim. If the claim amount is greater than Your personal homeowner’s, renter’s, or automobile insurance deductible, You are required to file a claim with Your applicable insurance company and to submit a copy of any claims settlement from Your insurance company along with Your claim form.
  • Documentation (if available) of any other settlement of the claim.
  • Any other documentation deemed necessary, in the Benefit Administrator’s sole discretion, to substantiate your claim. All claims must be fully substantiated as to the time, place, cause, and purchase price of the Cellular Wireless Telephone. Please gather this documentation and submit it with the completed online claim form once received. If additional information is required to evaluate your claim, the Claims Administrator will request that information via email.

Why do I have to get a repair estimate on an item?

Getting a repair estimate allows the Claims Administrator to determine the appropriate course of action in the processing of your claim.

How can I get a repair estimate?

You can contact a local authorized service center of your choice.

How should I deliver my documents?

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

Program Web Site

Why does the site time out after 15 minutes?

The time out requirement further insures your privacy and keeps your personal records confidential.

Will all claims I file be listed on this site, or only claims I file via the Web site?

All claims filed under a specific account number will be listed regardless of the means used to originally file them. Please remember to include your claim number on each piece of correspondence.

I do not have the documentation needed, what should I do?

Although we cannot help in the actual collection of required documentation, we can provide the following suggestions:

  • If you are missing a sales receipt, contact the merchant/store where the item was originally purchased and ask if they can produce a duplicate itemized receipt.
  • If you do not have a copy of your monthly statement, your issuing bank can supply you with a historical copy.

Claim Payment Options

What are my options for receiving the payment for my claim?

Your benefit offers convenient payment via your choice of a payment directly to your eligible debit card or a check mailed to your preferred address.

Do I have to pick a payment option at the start of my claim?

Yes, to ensure that we are able to process your payment as quickly as possible, we ask that your payment preference be included when you file your claim.

Can I change my payment information?

Yes, your preferred payment information can be changed at any time until the claim payment is approved.

Can I get a payment to my credit card instead of a debit card?

At this time we only offer direct payments to eligible debit cards.

I asked for a payment to my debit card but received a message it wasn’t eligible. What’s wrong?

At this time not all debit card networks are eligible for payment through our benefits. If you receive a message that your card is not approved for payment, you can attempt to use a different debit card or choose to receive your payment via check.

How will my payment appear on my bank statement?

Your payment will appear as a deposit from Card Benefit Services. Please note that your bank may abbreviate this label.

Personal Identity Theft

Program Overview

What is Personal Identity Theft?

The Personal Identity Theft benefit offers reimbursement for covered expenses you incur to restore your identity, as a result of a “Covered Stolen Identity Event.” Covered Stolen Identity Event means the theft or unauthorized or illegal use of your name, transaction card account or account number, Social Security number, or any other method of identifying you. The Guide to Benefits provided to you by your Issuing Bank provides important information including limitations and exclusions.

Who is eligible for this benefit?

To be eligible for this benefit, you must be a valid cardholder whose name is embossed on an eligible U.S.-issued card and reside in the United States or Canada.

What is a Covered Stolen Identity Event?

“Covered Stolen Identity Event” means the theft or unauthorized or illegal use of your name, transaction card account or account number, Social Security number, or any other method of identifying you.

What is covered?

Covered Losses under the Personal Identity Theft benefit are:

  • Costs you incur for re-filing applications for loans, grants, or other credit or debt instruments that are rejected solely because the lender received incorrect information as a result of a Covered Stolen Identity Event.
  • Costs for notarizing affidavits or other similar documents, long distance telephone calls, and postage reasonably incurred as a result of your efforts to report a Covered Stolen Identity Event or to amend or rectify records as to your true name or identity as a result of a Covered Stolen Identity Event.
  • Costs incurred by you for a maximum of four (4) credit reports, requested as a result of a Covered Stolen Identity Event, from any entity approved by the Provider.

Why do I have to provide my account number?

Collecting your account number allows us to determine benefit eligibility.

Why do you not have access to my account information?

We safeguard your privacy and keep your personal purchase records confidential.

Do you give my personal information to other companies?

No, personal information is kept confidential and only used for benefit administration purposes.

How do I file a claim?

  1. Sign in and navigate to the home screen.
  2. Select “file a claim” option from the main menu.
  3. To get started, please enter your 16-digit card number and click "Continue" button. Select “No” radio button.
  4. Select the option “There was an unauthorized or illegal use of at least one of the following: use of name, transaction card account, account number, social security number, or other identifying information” and Incident happen date. Click on Next button at bottom to navigate to the Details page. Please note that Identity Theft claims would be for new products only.
  5. Based on the benefits available on your credit card, you will get the program Identify theft option on the details page to select. If your credit card does not have benefit then you will remain on the Eligibility page with message on your benefits.
  6. Enter the required details in the “Claim Incident Details” section; confirm the digital signature by selecting the checkbox and then click “Next” button to navigate on the Reimbursement method screen.
  7. On this screen, select the preferred method of reimbursement, either an electronic transfer to your debit card or a check. Click Next button to navigate on the Document upload screen. Please Note: Reimbursement is subject to claim approval during adjudication.
  8. On the Document Upload Screen, upload the documents which are required for the claim and click on Next button to check the personal information on Personal Info screen. Please Note: - You can upload the document up to the size of 10MB/file and tiff, pdf and jpg file format are supported.
  9. On Personal Info page, check the correspondence details email, Name and Address, phone number and click on submit button to navigate on Claim confirmation page.
  10. Review your information, claim number, product information, document uploaded on the claim confirmation screen.

Process/Timing/Expectations

I've just entered my information. When can I expect an update?

You should receive an email within twenty-four (24) hours or a letter via the U.S. postal service within five (5) to seven (7) business days.

How long do I have to file a claim?

Please note that there are specific time requirements to report a claim and to submit your required documents. Please refer to your Guide to Benefits provided to you by your issuing bank for the specific requirements associated with this benefit.

I was assigned a claim number. Does this mean my claim will be approved?

No, the assigned number is to help us reference your claim allowing us to better serve you. Please be sure to include your claim number in all correspondence with us.

If you need more information, how will you contact me?

You will be contacted by email and, when necessary, by telephone.

How long does it take to process a claim?

Under normal circumstances claims are generally finalized within five (5) business days once we receive all required documentation.

If my claim is denied, how can I have my claim re-evaluated?

Please call our contact center at 1-800-882-8057. Customer Service Representatives are available twenty-four hours per day, seven days per week.

California Residents: We are required by Title 10,CCR Section 2695. 7(b)(3) to advise you that if you belive that this claim, or any part of claim has been wrongfully denied or rejected, you may have the matter reviewed by California Department of Insurance, Consumer Communications Bureau, 300 South Spring Street, South Tower,Los Angeles, California 90013,(800)927-4357,(213)897-8921

How quickly will I be reimbursed? Who will reimburse me?

Once your claim has been approved, under normal circumstances, reimbursement will be initiated within five (5) business days of receipt and approval of all required documents.

Documentation

What documents will you require to evaluate my claim?

Personal Identity Theft claims initially require the following documentation to process the claim:

  • A signed, sworn proof of loss or affidavit containing the information requested by the Benefit Administrator must be submitted within sixty (60) days. Please gather this documentation and submit it with the completed online claim form once received. If additional information is required to evaluate your claim, the Claims Administrator will request that information via email.

How should I deliver my documents?

If you are registering a product and filing a claim the system will prompt you to upload your claim related documents during this process. If you have already registered your product and are now filing a claim on that registered product the system will prompt you to upload your claim related documents, that have not already been uploaded, during this claim filing process. If you have already submitted your claim but have not submitted any, or all, of your required documents you can add the documents by clicking on the "Upload" button from the Manage Claims section. Keep in mind that you are responsible for obtaining and submitting all documents required by the guidelines provided by your issuing bank.

I do not have the documentation needed, what should I do?

Please contact us at BSG@ECLAIMBENEFITS.COM

Program Web Site

Why does the site time out after 15 minutes?

The time out requirement further insures your privacy and keeps your personal records confidential.

Will all claims I file be listed on this site, or only claims I file via the Web site?

All claims filed under a specific account number will be listed regardless of the means used to originally file them.

Claim Payment Options

What are my options for receiving the payment for my claim?

Your benefit offers convenient payment via your choice of a payment directly to your eligible debit card or a check mailed to your preferred address.

Do I have to pick a payment option at the start of my claim?

Yes, to ensure that we are able to process your payment as quickly as possible, we ask that your payment preference be included when you file your claim.

Can I change my payment information?

Yes, your preferred payment information can be changed at any time until the claim payment is approved.

Can I get a payment to my credit card instead of a debit card?

At this time we only offer direct payments to eligible debit cards.

I asked for a payment to my debit card but received a message it wasn’t eligible. What’s wrong?

At this time not all debit card networks are eligible for payment through our benefits. If you receive a message that your card is not approved for payment, you can attempt to use a different debit card or choose to receive your payment via check.

How will my payment appear on my bank statement?

Your payment will appear as a deposit from Card Benefit Services. Please note that your bank may abbreviate this label.

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